id:
NjA3YWNiMDUtODE1MS00NzhhLWE1MDgtN2YxYzNhY2QzYWZlIDQy

reference: 607acb05-8151-478a-a508-7f1c3acd3afe

documentId: WERKNL20705570

connectionPointId: 42

Functietitel: Country Team Lead UK gezocht

Functieomschrijving:
You get in at 08:00 because this is the ‘calm before the storm’: time to check how many claims were submitted yesterday and to make sure your team has a great start of a productive day. Someone called in sick so this means last minute schedule changes! You change the schedule right away and communicate this to the team.
During the day start with the team you discuss and determine which tasks you will focus on today. There is a backlog on support that the team really wants to process but you are slightly behind on the team’s monthly goals so it’s important to focus on those tasks as well. Someone addresses an issue with a specific airline, so right after the day start you sit down with them to go through the claim dashboard and see if you might be able to find a solution. You set up a new procedure for this which you email to the team along with a division of claims for everyone to work on.
This afternoon you have a meeting with the CFO Bart, the Head of Operations Elina and the Head of Legal Enid to go through the management report for last month. You still have to prepare your process analysis: you have determined that the pay out rate for claims stagnated last month, so you’re looking for the root of this issue. Is it a problem with the airline or something in the production line going wrong? But you have to do this later: first you rush over to a job interview with a potential new team member: summer is coming so you need lots of people to help with processing all those claims! After the interview you check with HR how many applicants have come in for the position and you have a short brainstorm on how to reach more candidates.

It’s the last few hours of the day so all the teams are racing to get today’s tasks done. The whole team decides to stay 15 minutes longer and help those people that weren’t able to finish their tasks. A ‘thank you’ is due. The job is finished and it’s another successful day at Yource! Just in time because the bootcamp is starting.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

abstractJV_contact_0: Online application form

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: Yource

source: NL