Functietitel:
Commercial Customer service representative fluent in German Arbeitsort: Venlo

Functieomschrijving:
Do you strive for customer satisfaction and do you have a language level of a german native? For an international organisation in Venlo we are recruiting a Customer service specialist. You will be responsible for developing customer loyalty and enhancing the client's experience. You will build a long term customer base by efficiently processing all customer presale / aftersales queries and orders and effectively managing the customer relationship. Important: No acquisition, but active client management with expanding existing business. Your responsibilities: ¿ Record and process orders and inquiries and ensure a correct understanding of the reason for the contact ¿ Provide efficient and effective service to customers, ensuring all internal targets are monitored and met and that the question of the customer is answered or expectations managed ¿ Undertake handling of complaints and difficult contacts ¿ Suggest additional and alternative products or services to meet customer needs as well as refer customers to other departments when the question or complaint requires this and ensure second line support is properly briefed ¿ Exploit all opportunities to strengthen client relationships, particularly by developing major clients or larger client portfolios according to agreed strategy ¿ Handle all administrative duties related to the customer service role such as filing, documenting and dispatching relevant documents ¿ Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of questions ¿ Constantly monitor customer feedback to ensure corrective action taken to improve customer satisfaction Your profile: ¿ Perfect German speaker and fluent English speaker, spoken and written. Other language skills would be a distinct advantage. ¿ Vocational degree and 1 - 2 years of relevant experience (preferred) ¿ Able to work within guidelines and systems within the department and able to contribute ideas to improving the customer experience ¿ Able to work without close supervision ¿ Able to handle non-standard and complex questions from customers through an active dialog with customers to get a full view on their needs ¿ Customer focused, process and results driven ¿ Listening attitude with ability to ask the right questions. ¿ Uses rigorous logic and methods to solve difficult problems with effective solutions. What we offer: - Full time and long term position at a European headquarters of an international organisation - Contract directly with our client. - 24 paid vacation days, 12 ATV days and 8% holiday allowance. - Salary depends on relevant experience - Geforderte Anlagen: Lebenslauf, Zeugnisse

Uren per week: 40

Werkgever Naam: Unique Multilingual

Werkgever adres: Parade 20, NL-5911 C Venlo, Niederlande

Vorm van contact: Karen Rosvelds

Job korte beschrijving:
Specialisten op het gebied van reclame en marketing

Land: Nederland

Regio: Limburg (NL)

Contractduur: Tijdelijk

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto