Functietitel: Client service manager Securities Services

Functieomschrijving:
CLIENT SERVICE MANAGER The Client Service Manager is responsible for the client experience across the entire organisation by understanding the clients business and service expectations and translating this into service delivery requirements for all of the teams responsible for service delivery. The CSM must therefore also be able to influence others within the organisation to deliver in order to ensure the best possible client experience. The Client Service Manager also manages service reviews with the client to ensure the ongoing satisfaction with the service delivery and identifies and oversees the actions that should be taken either within the client or within the organisation to ensure continuous improvement and ever greater satisfaction. The main tasks and responsibilities are: - - Manage the operational contact between client and the operational areas by ensuring a full understanding of the clients needs and expectations - Document, coordinate and oversee resolution of problems or issues affecting the quality of service delivery and the overall client experience - Manage client reviews and due diligence questionnaires and visits for existing clients ensure regular formal performance reviews are conducted with clients according to strategic priorities and client needs - Ensure proper coordination of relationships with third parties/other departments related to the client activity, - Identify and coordinate service delivery modifications in response to changes in the client activities by raising change projects within the existing service scope - Manage the client contact for the on-boarding and account opening processes and coordinate activities with the business implementation teams - Refer new business development opportunities to the Relationship Manager Job requirements - - Bachelors Degree, preferably in a Financial/Economic subject - Solution minded, teamplayer, client driven, a...

Uren per week: 40-40

Werkgever Naam: Total Solutions Europe BV

Vorm van contact: Nora de Groot

Werkgever telefoonnummer: 0205304380

Job korte beschrijving: Kasbedienden e.d.

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Ervaring: Tussen 2 en 5 jaar

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR