Functietitel: Client Account Officer

Functieomschrijving:
Client Account Officer The Client Account Officer providesclients with an unique entry point for 1st level support. - - Manages registration tool by registering clients requests and performs a proper follow-up, escalates and reports claims if need be - Produces required reports for activity performance review - Manages clients paper-based payments requests. - Manages rejections and excess limits, informs clients and liaises with appropriate internal parties when needed (RMs, BOs, CRC, Compliance, etc.). - Reports incidents - Keeps aware of industry trends, projects and informs clients pro actively - Maintain and report information on services and quality provided to clients - Send pro-active alerts to clients in case of process breaks - Coordination of any project and complex operations - Maintains relations with Front Office (meetings/ calls) Job requirements: - - Strong communication skills (written and spoken) - Accurate & organised - Ability to interact well with clients & other teams - Ability to withstand stress - Flexible attitude & autonomous working style - Takes initiative, proposes & signals improvements/changes - Fluent in English and Dutch(written and spoken) Must If you are interested in this position and your profile matches the job requirements, please apply below. Contact For more information about this position please contact: Waheba Batou T: +31 (0)20 530 4380

Uren per week: 32-40

Werkgever Naam: Total Solutions Europe BV

Vorm van contact: Nora de Groot

Werkgever telefoonnummer: 0205304380

Job korte beschrijving: Kasbedienden e.d.

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR