Functietitel: Agent Customer Contact Center

Functieomschrijving:
Responsibilities: Responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct and customer friendly way, complying with the target figures as agreed with CCC-clients. For each interaction, the Agent is responsible for supplying the customer with correct and complete information (according to the script) and for registering the required information in the appropriate format(s) to make each interaction billable. Tasks: - Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have - Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the Teamleader - When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures. - Register interactions in the complete and correct format(s) in order to make the interactions billable - Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed - Handle credit card authorisations - Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws - Any other duties as assigned by management Authorities: - Register orders - Handle credit card authorisations - Qualify calls and register these in the appropriate database(s) Skills: - Linguistic skills - Familiarise oneself quickly with new products - Excellent communication skills - Project knowledge - MS Office knowledge on end-user level Profile: - speaker in one plus comparable to speaker in one or more additional languages - Service minded - Stress resistant - Accurate, punctual - Convincing - Flexible - Friendly and clear telephone voice - Trustworthy - Pro-active

Minimumloon: 1615

Uren per week: 40-40

Werkgever Naam: Jobcenter Zakelijke Dienstverlening BV

Vorm van contact: Afdeling Zakelijke Dienstverlening

Werkgever telefoonnummer: 0570-665922

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR