Functietitel: 2 Customer Service Officers

Functieomschrijving:

For one of our partners in the region of Breda, we are currently looking for two Customer Service Officers who can assist the customer service department. You’ll contribute to the completion of milestones associated with commercial order management and specific projects or activities within the department or team related to commercial supply chain. Next to that you will ensure optimal internal and external customer satisfaction in line with the policies and procedures. One of you will be supporting the UK and French countries.

• Order management :
  • Process commercial orders according to customer instruction and applicable conditions
  • Provide excellent customer and product service
• Shipment management :
  • Track and trace shipments : monitor shipments and proactively respond to and, or escalate potential issues
• Call handling :
  • Ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions
  • Develop and maintain good relationships with internal and external customers
• Other :
  • Ensure knowledge of GMP, GDP and job related training is up to date, including various applicable controlled documents
  • Provide ad-hoc limited backup to other functions in the Regional Supply Chain team

Company:

Pauwels Consulting is a fast-growing technical consultancy firm with a large portfolio of international corporate clients in Engineering, Pharma and IT. We deliver consultancy and turnkey projects to leading companies in Belgium and beyond.

At Pauwels Consulting we value your talent and ambitions. That is why we invest heavily in the continuous education, personal coaching and individual development of all our consultants. At Pauwels Consulting, you will find a challenging and inspiring work environment every single day.

Are you interested in working for top companies in your industry and do you like to improve your skills and expertise every day? Then we should definitely meet! We look forward to hearing from you via phone (+32 9 324 70 80) or e-mail (jobs (at) pauwelsconsulting.com).

• A position with responsability within a leading international company
• Personal development through learning on the job and additional external trainings
• A market oriented compensation, including a range of fringe benefits

• Minimum MBO Degree, preferably in Economics, Business Administration or related
• 1-5 years of related experience in customer service is a plus
• Experience with issue handling in a logistic environment
• Experience with automated systems like MS Office is a must and knowledge of ERP
• Established knowledge and experience of a wide range of administrative tasks
• General understanding of life sciences practices and standards
• Autonomous, customer focused and accurate team player who’s quality minded, can multitask and has strong problem solving, prioritizing and communication skills
• Language skills :
  • Fluency in both English and French
  • OR Fluency in both English and German

Werkgever Naam: Pauwels Consulting

Werkgever adres: Pauwels Consulting, , 9000 GENT, BELGIE

Vorm van contact: Arthur Fyens

Job korte beschrijving: Vertegenwoordigers

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Ervaring: Tot 1 jaar

Bron van jobaanbieding:
VDAB, Openbare diensten voor arbeidsvoorziening, België

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